4-Year Camera/Camcorder Accident Protection Plan ($500-600)..
Grab Now 4-Year Camera/Camcorder Accident Protection Plan ($500-600) By SmartGuard
Most helpful customer reviews
32 of 35 people found the following review helpful.
By Gina G.
I am currently considering buying a Canon EOS Rebel T3i from Amazon but want a good protection plan to go with it. I have compared Protection Plans from other places and this is by far the best price. However, I wanted to know what the process would be in the event my camera required repair. In addition to other info, I asked if I could take the camera somewhere locally, or had to ship it, etc. I called Smart Guard and they provided a website that they said would provide me all the details. I went to the website and could not locate any information at all. I asked her to walk me through the website and help me locate the info. She said to click on terms and conditions. When I clicked on terms and conditions, it congratulated me on my purchase and did not give me any details as to where I would take my camera in the event it required repair. I repeatedly asked her for assistance and even asked for her to let me talk to someone that was familiar with the website and could provide better info. After a considerable length of time and frustration, she finally told me that they would provide a box for me to ship it and I would have to pay for the cost of shipping. Given the poor customer service provided, combined with the fact that I would have to pay shipping cost, I am considering buying the camera elsewhere as I don't want the possibility of dealing with this again. Best Buy is currently advertising the camera for $50 more. Their warranty is only 3 years and I believe it may be slightly higher in price. However, Best Buy indicated that I would not have to pay for shipping in the event that the camera required repair. I would have to take the camera to the store and I believe a decision for repair or replacement would be made at that time. I am a regular customer of Amazon and have always had great customer service from Amazon. I hope they offer more protection plans in the future as I would buy the camera without hesitation from Amazon if Smart Guard's plan didn't concern me.
14 of 19 people found the following review helpful.
By S. Laymon
I actually returned this policy and got a refund. When I printed the policy out, there was like one paragraph telling you what they would cover and 2 pages detailing what was NOT covered! Definitely not worth the price.
2 of 2 people found the following review helpful.
By Heath Adler
Have to get the plan as the warranties usually don't do much for the item anymore. Haven't used this plan yet as I am careful with such an expensive item. Used this plan with another TV I bought a couple years ago and I was completely satisfied with the service.
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